FAQs

Why don’t you talk more about the plastic crisis?

    Because it isn’t inspiring — We think constantly berating people over plastic doesn’t inspire them to change. 

    You know what does?  Giving them something better that saves them money and makes them look amazing—so that is where our focus lies.  

     Why are you more expensive than the other bar shampoo & conditioner brands?

    Man, you don’t waste any time! The way we see it, there are 2 ways to approach making a product:

    1. See the competition and their prices, make sacrifices to build a product to satisfy that price.
    1. Build the product of your dreams without cutting corners, and price it accordingly, hoping that people will pay for superior performance & integrity in the supply chain. 

    We went with #2, and we are okay selling less because of it.  

    By the way, our Everydayable Shampoo bar replaces 3 bottles (we think more) of ultra pricey salon shampoo (I personally made the switch from Pureology); and our Trifecta Conditioner bar replaces 6 bottles of luxe salon conditioner (I personally switched my Oribe Gold Lust addiction over to our Trifecta).  Our bars will save you a lot of money if you compare them to the right stuff!

    Are you vegan?

    Our co-founder & COO Millie is, and so are our products :)

    Will I go through the dreaded bar detox stage or adjustment period with my hair?

    Nope.  Ain’t nobody got time for that. NOAP was made for hair snobs, by hair snobs.  Our shampoo bar was formulated so you don’t need to do any of those weird bar shampoo hacks to stop waxy build-up:  no ACV rinse, no lemon juice rinse, no beer rinse.  There is no super-greasy-detox stage (which we heard can go on for 4 months).

    Will I need to supplement the conditioner with coconut oil every once in a while?

    Nope!  This stuff is the real deal.  No weird hacks needed on the conditioner either.

    Does the shampoo lather?

    Yes, it’s pretty sudsy—we wanted to preserve that experience of using liquid shampoo so we made lather a priority.

    Will this rip out my hair like some shampoo bars I’ve used before?

    Yikes!  No.  This is real shampoo, not soap being passed-off as shampoo (as some other bars are).

    Is it really salon quality?

    We know so, we tested it on stylists and they all loved it.  BUT pre-pandemic when we talked to a distributor about possibly putting our bars into the salons they said these exact words:  “you made it last too long, salon products need a much faster consume-rate to be considered.” 

    Oh well, their loss.  We really are cool with selling less—it was important to us that the bars to last you a very long time. 

    I’m new to the game, and I prefer baby-steps.  Which bar should I try first?

    Conditioner!  We all know conditioner is the work-horse of the shower anyway.  Put our Trifecta conditioner to the test on your: thin or thick or straight or curly or dry or oily or any combination hair type.  

    Without water in the bar, you control how it conditions.  You can leave in extra as a styling product or spot check your ends with the bar.  You’re really the captain of your ship here.

    I really want to be eco-friendly, but will I look “eco-friendly”?

    aka as if you walked out of the woods and not the salon? We are here to prove that eco-friendly no longer has a “look”.  We like to think of ourselves as eco-fancy.

    Are you sulfate free?

    Yup!

    Are your shampoo & conditioner color safe?

    Yup!

    Are your shampoo & conditioner keratin safe?

    Yes!  

    Are your bars pH balanced for hair?

    Yes!

    Do I have to use the shampoo every day?

    Nope, but you could if you wanted to.

    What’s so special about the shampoo?  

    We made the shampoo for people who don’t want to make the choice between a good hair day & a workout.  We are a team that likes to get outside every day, put miles on our legs, shower—and still look good. 

    Why don’t you have a gimmicky shape? 

    We chose a shape that was easy to hold, hard to drop, and easy to store.  We wanted to give you flexibility on creating your own storage options in case you didn’t want to invest in our accessories.

    Is it safe for the whole family?

    Yes, but it is not “tear-free” so keep off of children under 2.  We use it on our own children (ages 2 & 4) and bath time is so much easier because you can control where the product goes.

    Do the products work in hard water?

    Yes!

    Do you have synthetic fragrances in your products?

    Yes—and we understand why people don’t want synthetic; but not all synthetic fragrances are created equal. We went above & beyond to create beautiful & sophisticated fragrances that met Credo’s Clean Beauty Standards

    Also, when you dig a little about essential oils, they are also not all created equal—some, even organic, are cold pressed with pesticides & allergens, and we just couldn’t get down with that: read more here.

    Do you offer fragrance free?

    Yes!  On our Everydayable Shampoo and our Trifecta Conditioner Bars. 

    Are you palm oil free?

    So far, all of our products are Palm Oil free except the Everydayable Shampoo.  We tried many substitutes for Palm Oil but none of them performed the way it did—so we did the next best thing and made sure the Palm Oil we sourced was sustainable

    We are aware of the deforestation that devastates the rainforests for the demand for Palm Oil and we didn’t take the decision lightly to put even sustainable Palm Oil in.  There are plenty of shampoo bars without it but they just didn’t stop us from going back to the plastic bottle.  We hope you appreciate our honesty on this one.

    Are your products made in the USA?

    Our bars are all proudly designed, made, and poured here in the USA. 

    Our accessories are designed in the USA but made overseas; we tried to source them here but then found out they were made overseas anyway!  Manufacturing is weird.

    I’ve been burned by these eco-friendly bars before, and they don’t work for me.  Can I buy a sample size first?

    Yes!  Here (link coming soon!)

    Why don’t you have exciting colors for the bars themselves?

    Oh man, we are so glad you asked.  Bright fun colors come from micas—once we dug into the supply chain of how they were obtained, we said “nope”.  Read more here.

    Ok, I’m sold….but I really don’t like when soap sticks to the tiles and gets all gross.  How should I store the bars?

    General rule of thumb: store them "high & dry".  The bars need to dry on all sides and out of the direct stream of water.  We made coasters and a shower rack to solve this problem for you. 

    I don’t want to buy your accessories until I know I love my bars— what can I do to protect my first set?

    We get it.  If you’re thrifty and just starting out:  a mason jar lid with some rubber bands will do the trick.  If you’re thifty AND fancy: a  seashell with some pretty hair ties around it will also work.

    Do you really want us to buy less?

    Yes, but our hope is that when your friends ask you if you’ve done something new to your hair, your answer will be “NOAP”  :)   

    Are they TSA friendly? 

    Absolutely.  Make your journey easier with our Secret Stash Travel Tin.

    Are you cruelty free?

    Yes.

    But we can’t guarantee that we won’t be cruel to these people discarding latex gloves all over parking lots.  What gives?!

     

     

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    Hair Type Questions:

     How can the conditioner possibly work for all hair types?

    Several sessions of trial & error will get you there.  We obsessed over the conditioner—in fact, the conditioner was the reason this whole company got started in the first place.  Our founder tried about 20 plastic free brands before she decided to make her own.

    I’m a swimmer, and spend a LOT of time in chlorinated water.  Will this help protect my hair from build up and damage?

    Yes!  Bring your Trifecta conditioner with you to the pool, dunk the bar in water and run it down your wet hair.  We made a carry case especially for this.  In fact we tested this on a triathlete who also teaches at a swim school where she needs to submerge her hair in the water every day, several times a day.  Her name is Julia—and you can see her story on our youtube channel soon!

    I am a surfer and spend a LOT of time in salt-water.  Will this protect my hair from brittleness & breakage?

    Yes.  This was a big mission for us.  Our CEO loves to surf (poorly) and could spend all day in the ocean.  (Ok it’s me writing this, and it feels weird, so let me switch to first-person).  Since I was a teenager I have always lugged conditioner with me to the beach to protect my hair.  This is annoying, especially because when bottled conditioner gets hot in the sun, it gets watery and gross, and then doesn’t really work.  The Trifecta bar has a high melting point so it can live in your beach bag and keep its integrity. 

    Consider investing in the travel case if you are planning to take the bar to the beach.  It has a towel inside to dry the bar (you can’t store it wet) and a little bamboo comb so you can detangle, air dry, and hang in the sun.

    I have long hair and it’s dry on the bottom, oily on top, and kinda stringy—will these bars work for me?  

    Yes!

    I have thick, coarse, mixed hair - will these bars work for me?

    Yes—we have had a few customers change from Ouidad to our bars.  The conditioner will have a bit of a learning curve:  if you have a lot of hair you need to section it off and coat each bunch. Remember to apply the wet bar directly to wet hair!  Once your hair is coated, massage it all together, leave it on for a few minutes if your hair is really dry, and then rinse out.  The first time is the worst time, once you get the hang of it & develop your own way of applying, great hair awaits.


    You can leave some of our Trifecta conditioner bar in your hair as a styling product too.

    I air dry my hair, will this work for me?

    Oh, most definitely.

    I blow dry my hair and curl it when I’m not stuck in my house under quarantine, will these products work for me?

    Yes!  And our Trifecta conditioner has a heat protectant in it.

    Will my hair feel “squeaky clean” and/or stripped of its oils?

    Hasn’t happened yet.  We made sure that both our shampoo & conditioner bars were nourishing and our shampoo was especially designed so it doesn’t ever give you that “overwashed” feeling.

    Is it good for grey hair or will it make it brassy?

    Grey hair is our favorite. Our bars will make your hair silky smooth with zero brassiness. Disclaimer:  if you have porous hair and live in a pollution heavy environment that makes your hair prone to brassiness, you might need a purple color-depositing shampoo or conditioner.

    Is it good for oily hair?

    Yes!

    Does it work for curls?  I mean, really curly curls?

    YES.  In fact, our co-founder Millie has tight spiral curls.  Before we developed our own line she almost always wore her hair back in a bun.  Now those curly locks are always down…and ready for business.

    Are these Curly Girl Method friendly?  

    We DO NOT endorse their no-shampoo method; but have found that our conditioner especially works well on all types of curls, even tight curls (which our founding partner Millie has).   We also don’t use silicones in our formulas because the world’s curls were personally important to us.

    I have damaged, bleached blonde hair and other bars have made my hair coarse and brittle so I always go back to my salon brands.  Will this work?

    Yes!  We got you!  (and we understand you!)

    Does it work on extensions?

    We have not tested this—so we just don’t know.  I would ask your stylist since all extensions are not the same, neither are the methods to attach them to your head.

    Will this make my scalp itchy?

    We have only heard the opposite so far.  We tested on a few itchy scalps and they said our bars alleviated that for them.  We can’t guarantee anything (and are not allowed to make the claim) but we hope the integrity of our ingredients works for you, too. 

    I have an oily scalp & dry ends, is there a way to spot-clean my scalp?

    Yes!  That is one of the major benefits of using a bar—you really have a lot more control with how you use it.   (Okay, so this is actually the CEO’s problem…because she’s one of those long haired people who never gets a trim.)